In today's increasingly competitive video services market, tools are needed to isolate problems, anticipate them before the customer sees them, measure whether services are improving or deteriorating and then determine the "quality of experience" as perceived by the viewer. We describe a taxonomy for tools with examples, and suggest some questions operators should ask when selecting tools.
While US DSL providers have typically offered multiple service tiers, most cable operators have offered only a single "one size fits all" cable modem service. Now the MSOs are starting to introduce tiers. We examine what they're doing and why they're doing it now.
P2P -- peer-to-peer networking -- has arisen in place of Napster, and will prove harder to stop. It has a disproportionate impact on broadband service providers, since P2P clients target broadband content sources. Our article describes the situation, the players, and what happens next.
Broadband Access Provides the Foundation For New Products and Services (BBHR 11/5/2001)
Whatever the arguments may be between the competing forms of broadband access, their providers generally agree on one thing: high bandwidth is an integral and increasing part of the requirement for broadband to and in the home. Almost all the speakers at Broadband Home Fall 2001 agreed on the need for and feasibility of much higher bandwidth -- while disagreeing on specific technologies.